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  • Only the first line is included in comments.

    Hello, I’d like to process multiple tickets at once in the Omnitracker. So far this works, but I’m running into the problem that comments only take over the first line. It doesn’t matter if I use Notepad to remove the control indicators for line breaks or not. Is there a solution for this? Thanks a lot.

    Peter Paul Zahn OTE Newbie Gefragt auf 10. Januar 2020 in Standardfunktionen.
    • 40 views
    • 1 answers
    • 0 votes
  • Create incidents using the web service calls

    Hello, I find it hard to get help or documentation about integration with Omnitracker using web service calls. I have the requirement to create incidents in Omnitracker from a custom program. Most ITSM platforms offer a REST API or a SOAP based API. Can someone please guide me how one can create incidents and attach files to incidents using some sort of (REST/SOAP) web service calls? Many thanks in advance! Thanks you and best regards, Tamás

    Tamas Holics OTE Newbie Gefragt auf 5. November 2019 in Interface Bus.
    • 69 views
    • 1 answers
    • 0 votes
  • OT (11.3) WS: How to „REST“

    Hello, I have followed Help file about how to configure Web Service Provider Endpoint Mapping (REST) and REST at all.  But without success. Can someone help/guide me in the right way How to configure REST endpoint? If I understand it,  there are no defaults method like GetObjectByUID and Admins have to define each REST method to be able to call it. Thx //

    Pavel Krátký OTE Newbie Gefragt auf 3. Juli 2019 in Interface Bus.
    • 111 views
    • 1 answers
    • 0 votes
  • SVN integration for Omnitracker scripts

    Hello, Do you know any way to use SVN/git with Omnitracker scripts? Thank you in advance for the answer. Best Regards, Magda

    Magdalena OTE Newbie Gefragt auf 25. Mai 2019 in Sonstiges.
    • 37 views
    • 2 answers
    • 0 votes
  • Omnitracker new form editor – problem with saving size of control/ change color to custom one

    Hello, I use Omnitracker  ver.11.2. I have following problem – when I change size of control (width/height) or color of text to custom via Properties tab, after choosing different property ie. Title then entered values are reverted to previous ones. Is there any trick for storing these values? Thank you in advance for the answer. Best Regards,Magda

    Magdalena OTE Newbie Gefragt auf 25. Mai 2019 in Standardfunktionen.
    • 20 views
    • 1 answers
    • 0 votes
  • problem with email gateway

    Hello, I am trying to set up rule for incoming emails, such new RFCs are created. I set up autofilling of Responsible field to value of allowed usergroup in status =draft and rest of requied fields are filled from parsing structured email. New RFC should be created in status =Draft. According to workflow default Responsible user should be set up to current user. Unfortunatelly sent emails don’t create new RFCs. Error appears :invalid user assigned to Responsible in status workflow. Could you advice me what is the reason of this behaviour? What else should i check in ot? What causes …

    Magdalena OTE Newbie Gefragt auf 7. März 2019 in Email Gateway.
    • 41 views
    • 7 answers
    • 0 votes
  • Permanent link url to incident?

    Hi, is it possible to create permanent link to web client(Web Gateway) of OmniTracker to share it with colleague? Is it possible to generate such link to web client with object number or id?(to refer from other apps) Thanks a lot for your answers, Daniel

    Daniel Kec OTE Newbie Gefragt auf 23. Oktober 2018 in Web Gateway.
    • 55 views
    • 2 answers
    • 0 votes
  • Export or View a group by on a *..* relation

    Hi I’m trying to count RFCs associated with a specific CI but I’m not sure how. What I’m looking for is an export or view like this: Select CI.Title, Count(RFC.*) from ??? Group By CI.Title It would have been easy if it were a 1..*, 1..1 or a *..1 relation but as far as I can tell it a *..* relation which I do not know how to handle in OT. Pls. Help Kind Regards Rasmus

    anonym OTE Newbie Gefragt auf 28. August 2017 in Import & Export.
    • 34 views
    • 4 answers
    • 0 votes
  • Export filtered result

    Hi All. I am trying to select tickets within start/end date – and is getting a good result at that 😉 Trying to do a common copy/paste – some fields is pasted with unknown tags. (skipping a cell aso.) So, tried to do an Tasks /Export to CSV – and only getting headers. No data! Any options /tasks I am missing?

    Lars Knudsen OTE Newbie Gefragt auf 21. August 2017 in Import & Export.
    • 37 views
    • 2 answers
    • 0 votes
  • Omnitracker integration with REST API

    Hello, I am sending post from my blog with brief tutorial on integrating Omnitracker with JIRA REST API. http://wynalazkowo.bloog.pl/id,360486784,title,Omnitracker-eksport-danych-do-REST-API,index.html Best Regards, Magda

    Magdalena OTE Newbie Gefragt auf 14. August 2017 in Automation Interface.
    • 105 views
    • 2 answers
    • 1 votes