All Questions
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  • Hello, I find it hard to get help or documentation about integration with Omnitracker using web service calls. I have the requirement to create incidents in Omnitracker from a custom program. Most ITSM platforms offer a REST API or a SOAP based API. Can someone please guide me how one can create incidents and attach files to incidents using some sort of (REST/SOAP) web service calls? Many thanks in advance! Thanks you and best regards, Tamás

    • 12 views
    • 2 answers
    • 0 votes
  • Hi, I would like to ask if there is any way to remember the filter in the “Work Cockpit” for the “Responsible Group”. As I’ve observed, every time that I close the OmniTracker application the filter got lost. And when I open, I will set the filter again. This is time consuming especially when we are filtering different group. Thanks

    Janus Guevara OTE Newbie Asked on 31. October 2019 in Standard functionality.
    • 8 views
    • 2 answers
    • 0 votes
  • Can we import the data from the Microsoft sharepoint site to the OmniTacker automatically?

    Janus Guevara OTE Newbie Asked on 22. October 2019 in Import / Export.
    • 10 views
    • 1 answers
    • 0 votes
  • Hello, Is there anyway to export the data in CMDB, like the CI Type and the VMs? Right now, when I’m trying to export only the count of VMs is being generated.

    Janus Guevara OTE Newbie Asked on 18. October 2019 in Import / Export.
    • 9 views
    • 1 answers
    • 0 votes
  • Hello, I have followed Help file about how to configure Web Service Provider Endpoint Mapping (REST) and REST at all.  But without success. Can someone help/guide me in the right way How to configure REST endpoint? If I understand it,  there are no defaults method like GetObjectByUID and Admins have to define each REST method to be able to call it. Thx //

    • 38 views
    • 2 answers
    • 0 votes
  • Hello there! I am fairly new to Omnitracker and everyday is a battle for me. I have been stuck with the import process for quite a while now, so if any could help, here it goes: I have three CSV file extract from our CRM system. I can import successfully ONE of this CSV into the folder 00. Master Data\Locations Then, I need to import my second CSV into the folder 00. Master Data\People\Persons One person can have multiple locations. I have fields with foreign keys and primary keys. My question is, how do I link a PERSON to One …

    Walter Henrike OTE Newbie Asked on 31. May 2019 in Databases.
    • 12 views
    • 1 answers
    • 0 votes
  • Hello, Do you know any way to use SVN/git with Omnitracker scripts? Thank you in advance for the answer. Best Regards, Magda

    Magdalena OTE Newbie Asked on 25. May 2019 in All other subjects.
    • 14 views
    • 2 answers
    • 0 votes
  • Hello, I use Omnitracker  ver.11.2. I have following problem – when I change size of control (width/height) or color of text to custom via Properties tab, after choosing different property ie. Title then entered values are reverted to previous ones. Is there any trick for storing these values? Thank you in advance for the answer. Best Regards,Magda

    Magdalena OTE Newbie Asked on 25. May 2019 in Standard functionality.
    • 12 views
    • 1 answers
    • 0 votes
  • Hello there! When logging out from SSP or WG and using Windows Authentication, I’d like to forward the user back to the login screen (it ignores the login screen when using Windows Authentication – guestlogin=1). The workaround I have for it so far is to send the user to the OTWGSingletonLogout page. I know that I can always set up a custom HTML with a form that posts to the login page, but I expect the tool to have a proper way to do it. PS: We do not want to handle webguest users and passwords, thus, windows authentication is …

    Walter Henrike OTE Newbie Asked on 21. May 2019 in Web Gateway / Web Forms.
    • 13 views
    • 2 answers
    • 0 votes
  • Hello, I am trying to set up rule for incoming emails, such new RFCs are created. I set up autofilling of Responsible field to value of allowed usergroup in status =draft and rest of requied fields are filled from parsing structured email. New RFC should be created in status =Draft. According to workflow default Responsible user should be set up to current user. Unfortunatelly sent emails don’t create new RFCs. Error appears :invalid user assigned to Responsible in status workflow. Could you advice me what is the reason of this behaviour? What else should i check in ot? What causes …

    Magdalena OTE Newbie Asked on 7. March 2019 in E-Mail Gateway.
    • 29 views
    • 9 answers
    • 0 votes