All Questions
Questions Per Page:
  • Does anyone have Omnitracker installed in MS Azure with MFA and can share the experience? I wonder whether it is possible to set it up and would really appreciate any tips on how to configure it.

    Magdalena OTE Newbie Asked on 14. May 2020 in Web Gateway / Web Forms.
    • 6 views
    • 0 answers
    • 0 votes
  • Hello, have any of you ever tried to create a real dark theme for the web gateway? Thx.

    Marko Smolny OTE Newbie Asked on 30. March 2020 in Web Gateway / Web Forms.
    • 24 views
    • 5 answers
    • 0 votes
  • Hi, I will work on a project to integrate omnitracker in our website. Is it possible to have a documentation for the api/ javascript library for integration of your tool in our platform ? Thanks

    Clement Borderies OTE Newbie Asked on 3. February 2020 in Custom Interfaces.
    • 27 views
    • 2 answers
    • 0 votes
  • Hello, I’d like to process multiple tickets at once in the Omnitracker. So far this works, but I’m running into the problem that comments only take over the first line. It doesn’t matter if I use Notepad to remove the control indicators for line breaks or not. Is there a solution for this? Thanks a lot.

    • 23 views
    • 1 answers
    • 0 votes
  • Hello, I find it hard to get help or documentation about integration with Omnitracker using web service calls. I have the requirement to create incidents in Omnitracker from a custom program. Most ITSM platforms offer a REST API or a SOAP based API. Can someone please guide me how one can create incidents and attach files to incidents using some sort of (REST/SOAP) web service calls? Many thanks in advance! Thanks you and best regards, Tamás

    • 39 views
    • 2 answers
    • 0 votes
  • Hi, I would like to ask if there is any way to remember the filter in the “Work Cockpit” for the “Responsible Group”. As I’ve observed, every time that I close the OmniTracker application the filter got lost. And when I open, I will set the filter again. This is time consuming especially when we are filtering different group. Thanks

    Janus Guevara OTE Newbie Asked on 31. October 2019 in Standard functionality.
    • 13 views
    • 2 answers
    • 0 votes
  • Can we import the data from the Microsoft sharepoint site to the OmniTacker automatically?

    Janus Guevara OTE Newbie Asked on 22. October 2019 in Import / Export.
    • 20 views
    • 1 answers
    • 0 votes
  • Hello, Is there anyway to export the data in CMDB, like the CI Type and the VMs? Right now, when I’m trying to export only the count of VMs is being generated.

    Janus Guevara OTE Newbie Asked on 18. October 2019 in Import / Export.
    • 15 views
    • 1 answers
    • 0 votes
  • Hello, I have followed Help file about how to configure Web Service Provider Endpoint Mapping (REST) and REST at all.  But without success. Can someone help/guide me in the right way How to configure REST endpoint? If I understand it,  there are no defaults method like GetObjectByUID and Admins have to define each REST method to be able to call it. Thx //

    • 67 views
    • 2 answers
    • 0 votes
  • Hello there! I am fairly new to Omnitracker and everyday is a battle for me. I have been stuck with the import process for quite a while now, so if any could help, here it goes: I have three CSV file extract from our CRM system. I can import successfully ONE of this CSV into the folder 00. Master Data\Locations Then, I need to import my second CSV into the folder 00. Master Data\People\Persons One person can have multiple locations. I have fields with foreign keys and primary keys. My question is, how do I link a PERSON to One …

    Walter Henrike OTE Newbie Asked on 31. May 2019 in Databases.
    • 14 views
    • 1 answers
    • 0 votes