All Questions
Questions Per Page:
  • Hello, I find it hard to get help or documentation about integration with Omnitracker using web service calls. I have the requirement to create incidents in Omnitracker from a custom program. Most ITSM platforms offer a REST API or a SOAP based API. Can someone please guide me how one can create incidents and attach files to incidents using some sort of (REST/SOAP) web service calls? Many thanks in advance! Thanks you and best regards, Tamás

    • 2 answers
    • 0 votes
  • Hello, I have followed Help file about how to configure Web Service Provider Endpoint Mapping (REST) and REST at all.  But without success. Can someone help/guide me in the right way How to configure REST endpoint? If I understand it,  there are no defaults method like GetObjectByUID and Admins have to define each REST method to be able to call it. Thx //

    • 2 answers
    • 0 votes
  • Hello, I am trying to set up rule for incoming emails, such new RFCs are created. I set up autofilling of Responsible field to value of allowed usergroup in status =draft and rest of requied fields are filled from parsing structured email. New RFC should be created in status =Draft. According to workflow default Responsible user should be set up to current user. Unfortunatelly sent emails don’t create new RFCs. Error appears :invalid user assigned to Responsible in status workflow. Could you advice me what is the reason of this behaviour? What else should i check in ot? What causes …

    Magdalena OTE Newbie Asked on 7. March 2019 in E-Mail Gateway.
    • 9 answers
    • 0 votes
  • Hello!   Where can I find documentation or the manual regarding omnitracers web service usage?   Thank you!

    • 10 answers
    • 0 votes
  • Hello, I am sending post from my blog with brief tutorial on integrating Omnitracker with JIRA REST API.,360486784,title,Omnitracker-eksport-danych-do-REST-API,index.html Best Regards, Magda

    Magdalena OTE Newbie Asked on 14. August 2017 in Custom Interfaces.
    • 2 answers
    • 1 votes
  • Hi, I am using a view to see the open incidents that havent had any changes during the last 10 days. I would like to send in bulk to all those incidents an email to the responsible as a reminder that the ticket is still on his list. How can i do that?

    De Rijcke Frederik OTE Newbie Asked on 5. April 2017 in E-Mail Gateway.
    • 2 answers
    • 0 votes
  • Greetings. I am looking into how to develop api for OT towards eg. Zendesk Is it possible to get instructions/help towards this process. BR Lars

    Lars Knudsen OTE Newbie Asked on 24. March 2017 in Interface Bus / Web Services.
    • 3 answers
    • 0 votes