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Hi – wir sind in Kürze in der Pflicht, Rechnungen aus dem OT heraus im PDF/A – Format aus Crystal Reports zu liefern. Meines Erachtens wird als Output lediglich Standard-PDF unterstützt. Gibt es hierzu Erfahrungswerte, wie dies umzusetzen ist (ggf. 3rd-Party Software) ?
- 35 views
- 1 answers
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Hello, I find it hard to get help or documentation about integration with Omnitracker using web service calls. I have the requirement to create incidents in Omnitracker from a custom program. Most ITSM platforms offer a REST API or a SOAP based API. Can someone please guide me how one can create incidents and attach files to incidents using some sort of (REST/SOAP) web service calls? Many thanks in advance! Thanks you and best regards, Tamás
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Hello, I have followed Help file about how to configure Web Service Provider Endpoint Mapping (REST) and REST at all. But without success. Can someone help/guide me in the right way How to configure REST endpoint? If I understand it, there are no defaults method like GetObjectByUID and Admins have to define each REST method to be able to call it. Thx //
- 110 views
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Hello, I am trying to set up rule for incoming emails, such new RFCs are created. I set up autofilling of Responsible field to value of allowed usergroup in status =draft and rest of requied fields are filled from parsing structured email. New RFC should be created in status =Draft. According to workflow default Responsible user should be set up to current user. Unfortunatelly sent emails don’t create new RFCs. Error appears :invalid user assigned to Responsible in status workflow. Could you advice me what is the reason of this behaviour? What else should i check in ot? What causes …
- 41 views
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Hello, I am sending post from my blog with brief tutorial on integrating Omnitracker with JIRA REST API. http://wynalazkowo.bloog.pl/id,360486784,title,Omnitracker-eksport-danych-do-REST-API,index.html Best Regards, Magda
- 105 views
- 2 answers
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Hi, I am using a view to see the open incidents that havent had any changes during the last 10 days. I would like to send in bulk to all those incidents an email to the responsible as a reminder that the ticket is still on his list. How can i do that?
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Greetings. I am looking into how to develop api for OT towards eg. Zendesk Is it possible to get instructions/help towards this process. BR Lars
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