All Questions
Questions Per Page:
  • Filter

    Hi, I would like to ask if there is any way to remember the filter in the “Work Cockpit” for the “Responsible Group”. As I’ve observed, every time that I close the OmniTracker application the filter got lost. And when I open, I will set the filter again. This is time consuming especially when we are filtering different group. Thanks

    Janus Guevara OTE Newbie Asked on 31. October 2019 in Standard functionality.
    • 8 views
    • 2 answers
    • 0 votes
  • CMDB

    Can we import the data from the Microsoft sharepoint site to the OmniTacker automatically?

    Janus Guevara OTE Newbie Asked on 22. October 2019 in Import / Export.
    • 10 views
    • 1 answers
    • 0 votes
  • Export Data

    Hello, Is there anyway to export the data in CMDB, like the CI Type and the VMs? Right now, when I’m trying to export only the count of VMs is being generated.

    Janus Guevara OTE Newbie Asked on 18. October 2019 in Import / Export.
    • 9 views
    • 1 answers
    • 0 votes
  • Omnitracker new form editor – problem with saving size of control/ change color to custom one

    Hello, I use Omnitracker  ver.11.2. I have following problem – when I change size of control (width/height) or color of text to custom via Properties tab, after choosing different property ie. Title then entered values are reverted to previous ones. Is there any trick for storing these values? Thank you in advance for the answer. Best Regards,Magda

    Magdalena OTE Newbie Asked on 25. May 2019 in Standard functionality.
    • 12 views
    • 1 answers
    • 0 votes
  • Help to fix import

    Hello After changing network configuration by our system administrators I have the same error in import script Import Persons from AD – IA, 05. Persons – Every day ****** Error in ‘ScheduledImport’ at line 4: Error during ADs operation: Could not bind to schema! Error Code: 0x8007203a Error Text: The server is not operational. (IOtImport) Dim objFolder, objImport Set objFolder = ActiveSession.RequestFolders(ActiveRequest.UserFields(“Folder”).Value) Set objImport = objFolder.MakeImport strImpName = ActiveRequest.UserFields(“ImportName”).Value objImport.Run Left(strImpName, Instr(strImpName,”,”)-1) Where and how I can check a UserFields(“ImportName”) ? Where I can find the current value of ImportName? Thanks

    PETR KASINSKIY OTE Newbie Asked on 9. October 2018 in Import / Export.
    • 22 views
    • 5 answers
    • 0 votes
  • Export or View a group by on a *..* relation

    Hi I’m trying to count RFCs associated with a specific CI but I’m not sure how. What I’m looking for is an export or view like this: Select CI.Title, Count(RFC.*) from ??? Group By CI.Title It would have been easy if it were a 1..*, 1..1 or a *..1 relation but as far as I can tell it a *..* relation which I do not know how to handle in OT. Pls. Help Kind Regards Rasmus

    anonym OTE Newbie Asked on 28. August 2017 in Import / Export.
    • 32 views
    • 5 answers
    • 0 votes
  • Export filtered result

    Hi All. I am trying to select tickets within start/end date – and is getting a good result at that 😉 Trying to do a common copy/paste – some fields is pasted with unknown tags. (skipping a cell aso.) So, tried to do an Tasks /Export to CSV – and only getting headers. No data! Any options /tasks I am missing?

    Lars Knudsen OTE Newbie Asked on 21. August 2017 in Import / Export.
    • 30 views
    • 2 answers
    • 0 votes
  • Fill Function

    Hello, how do i copy values from 3 fields into a Textfield? Best Regards

    Flo OTE Newbie Asked on 11. April 2017 in Standard functionality.
    • 33 views
    • 1 answers
    • 0 votes
  • Export and save as request’s attachment

    Hello, Is there a possibility to execute print task (output as WORD document) and redirect this file to chosen request as attachment? I execute mentioned task from form [on button click] as: Execute method of OtTask object// object.Execute (requests As OtRequests, export_filename As String, type As Integer [, parameters As IOtNameValuePairs]) Best Regards, Magda

    Magdalena OTE Newbie Asked on 12. January 2017 in Import / Export.
    • 25 views
    • 2 answers
    • 0 votes
  • Emails not added into communication history

    Hello I’m running OT 10.5, and all system generated emails regarding an incident are  added into communication history, but if you manually send an email from incident form by pressing the mail icon next to responsible or affected person than that email will not be stores inside communication history, it will however be in associated emails, same thing hapends if you right click on an incident and manually send any of the emails, does anyone know why this is happening? if i force the after modification email cript than nothing happends, but if i force after creating comhist population script than all emails get …

    Chris Szkoda OTE Newbie Asked on 4. September 2016 in Standard functionality.
    • 87 views
    • 2 answers
    • 0 votes